BWA Merchant Services V X670 EFTPOS User's Guide Page 1

User GuideBWA Merchant ServicesVX670 EFTPOS TerminalApril 2012

V670 EFTPOS Terminal User Guide // July 20108VX670 EFTPOS Terminal User Guide // April 20128Operating ProceduresStart-upHold the green key down for a

9MaintenanceCleaning the TerminalTo clean the terminal and base station, use a clean cloth slightly dampened with water and a drop or two of mild soap

V670 EFTPOS Terminal User Guide // July 201010VX670 EFTPOS Terminal User Guide // April 201210IconsThe battery icon is located on the top right hand

11Low BatteryScreen Display15% Bat. Power left!Please recharge nowBACK PUR REFUND CASHThe above warning message will be displayed on the terminal when

V670 EFTPOS Terminal User Guide // July 201012VX670 EFTPOS Terminal User Guide // April 201212Power ModesThe terminal has 5 power modes: › Active mo

13The VX670 has a chip card reader and a magnetic stripe reader for processing transactions. If a card does not have a chip, then transactions can be

V670 EFTPOS Terminal User Guide // July 201014VX670 EFTPOS Terminal User Guide // April 201214Transaction ProcessingCard errors and fallbackYou may r

15Terminal Display ActionInsert/Swipe card This is the idle screen promptPlease remove and re-insert card If the terminal fails to read the chip credi

V670 EFTPOS Terminal User Guide // July 201016VX670 EFTPOS Terminal User Guide // April 201216Purchase TransactionFollow the steps below to perform a

17Select CHQ for cheque account or SAV for savings accountXXXX MERCHANTPurchase: $80.00Cash: $20.00Total: $100.00Please select accountBACK CHQ S

VX670 EFTPOS Terminal User Guide // April 2012ContentsIntroduction 2Terminal Location and PIN Privacy 2Terminal Ownership 3Settlement 3OPERATING PR

V670 EFTPOS Terminal User Guide // July 201018VX670 EFTPOS Terminal User Guide // April 201218Purchase TransactionIMPORTANT: Please ensure that you c

19Credit Card TransactionAction Screen DisplayInsert/Swipe card Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDSelect purchase TRANSACTION ENTRYPlease s

V670 EFTPOS Terminal User Guide // July 201020VX670 EFTPOS Terminal User Guide // April 201220Purchase TransactionAsk the customer to press ENTER or

21Example Transaction Record MERCHANT ID 4229851 2345678TERM INAL ID 12345678INV NO 000012STAN 000034ACCOUNT TYPE CRE DIT VISA ……..42

V670 EFTPOS Terminal User Guide // July 201022VX670 EFTPOS Terminal User Guide // April 201222Cash Out TransactionCustomers may request cash out with

23IMPORTANT: Please ensure that you check for approval of the transaction before completing the sale. Hand the customer their copy of the transaction

V670 EFTPOS Terminal User Guide // July 201024VX670 EFTPOS Terminal User Guide // April 201224Purchase TransactionExample Transaction RecordMERCHANT

25Refund TransactionIn addition to customers returning goods, this transaction may also be performed to correct a keying error made by an operator wh

V670 EFTPOS Terminal User Guide // July 201026VX670 EFTPOS Terminal User Guide // April 201226Purchase TransactionKey in your password and press ENTE

27Example Transaction RecordBWA Merchant Services XXXX Merchant 123 Sydney Street North Sydney NSW 2060 Merchant Copy 01 AUG 2007 16:00:22

1SURCHARGING 61CUSTOMER RECEIPT MARKETING MESSAGE 62OFFLINE TRANSACTION PROCESSING 63Card Rules 63Electronic Fallback 63MULTI MERCHANT CAPAB

V670 EFTPOS Terminal User Guide // July 201028VX670 EFTPOS Terminal User Guide // April 201228Action Screen DisplayPress F2 Date/Time 01/08 16:00PLEA

29Cancel TransactionA transaction may be cancelled at any time before the customer presses ENTER or OK for the PIN entry.Pressing the red CANCEL key w

V670 EFTPOS Terminal User Guide // July 201030VX670 EFTPOS Terminal User Guide // April 201230Administration FunctionsSettlementsThe settlement funct

31The following steps show how to perform a settlement:Action Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDPress 3 for Settleme

V670 EFTPOS Terminal User Guide // July 201032VX670 EFTPOS Terminal User Guide // April 201232Administration FunctionsExample Transaction RecordMERCH

33Action Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDPress F4 to view the second function menuFUNCTION MENU (1/4)1 Reprint Re

V670 EFTPOS Terminal User Guide // July 201034VX670 EFTPOS Terminal User Guide // April 201234Administration FunctionsKey in your password and press

35Press YES to continue, NO to cancel, NO to cancel or YES to edit TIP amountXXXX MERCHANTPurchase: $136.00Cash: $10.00Total: $146.00Is this corr

V670 EFTPOS Terminal User Guide // July 201036VX670 EFTPOS Terminal User Guide // April 201236Administration FunctionsExample Transaction Record BWA

37Pre-AuthorisationThe pre-authorisation function allows you to authorise and hold funds on a customer’s credit card for a period of up to 30 days. A

V670 EFTPOS Terminal User Guide // July 20102VX670 EFTPOS Terminal User Guide // April 20122IntroductionYour BWA Merchant Services EFTPOS terminal en

V670 EFTPOS Terminal User Guide // July 201038VX670 EFTPOS Terminal User Guide // April 201238Pre-AuthorisationProcessing a Pre-Authorisation Transac

39Key in your PIN and press ENTER or press ENTERTRANSACTION ENTRYEnter PIN and/or ENTER[ ]BACKThe transaction has been approvedEFTPOS REQUESTAP

V670 EFTPOS Terminal User Guide // July 201040VX670 EFTPOS Terminal User Guide // April 201240Pre-AuthorisationExample Transaction Record BWA Merchan

41Processing a Completion TransactionAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDSelect 5 for Checkout FUNCTION MENU (1

V670 EFTPOS Terminal User Guide // July 201042VX670 EFTPOS Terminal User Guide // April 201242Pre-Authorisation Key in TIP amount if required and pr

43Example Transaction Record BWA Merchant ServicesXXXX Merchant 123 Sydney Stre et North Syd ney NSW 2060 Merchan t Co py 01 AU G 200 7 16:00:

V670 EFTPOS Terminal User Guide // July 201044VX670 EFTPOS Terminal User Guide // April 201244Mail Order and Telephone Order merchants are authorised

45Key in the expiry date on the card and press ENTERTRANSACTION ENTRYPlease enter card expiry dateMMYY [ ]BACKKey in the CCV number on the back

V670 EFTPOS Terminal User Guide // July 201046VX670 EFTPOS Terminal User Guide // April 201246Mail Order/Telephone Order (MOTO) Example Transaction R

47An Electronic Commerce Interface (ECI) transaction occurs when a cardholder orders goods or services from a merchant via a Web based interface or e-

3Terminal OwnershipAll physical equipment provided to the Merchant remains the property of BWA Merchant Services. This includes EFTPOS Terminals, PIN

V670 EFTPOS Terminal User Guide // July 201048VX670 EFTPOS Terminal User Guide // April 201248Key in the card number and press ENTERTRANSACTION ENTR

49The terminal is attempting to process the transactionEFTPOS REQUESTIn progress please wait*** PROCESSING ***The transaction has been approvedEFTPOS

V670 EFTPOS Terminal User Guide // July 201050VX670 EFTPOS Terminal User Guide // April 201250Electronic Commerce Interface (ECI) BWA Merchant Servic

51There are some cases where either a merchant or the customer make a mistake during the payment process and don’t realise until the transaction has c

V670 EFTPOS Terminal User Guide // July 201052VX670 EFTPOS Terminal User Guide // April 201252Performing a VOIDVOIDAction Screen DisplayPress F2 Date

53Key in TIP amount if required and press ENTERCHECKOUT ENTRYPurchase: $400.00Enter TIP amount[ $0.00]Press NEXT to view next transaction o

V670 EFTPOS Terminal User Guide // July 201054VX670 EFTPOS Terminal User Guide // April 201254Example Transaction RecordBWA Merchant ServicesXXXX Me

55ReportsThe following reports can be generated from the reports menu.Shift Report › A shift report is printed showing a number of sections – one p

V670 EFTPOS Terminal User Guide // July 201056VX670 EFTPOS Terminal User Guide // April 201256 › Where the report is printed for all merchants, this

57Entering the reports menuAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDPress F4 for function menu 2 FUNCTION MENU (1/4)

V670 EFTPOS Terminal User Guide // July 20104VX670 EFTPOS Terminal User Guide // April 20124Operating proceduresCharging the BatteryAfter unpacking y

V670 EFTPOS Terminal User Guide // July 201058VX670 EFTPOS Terminal User Guide // April 201258ReportsKey in your password and press ENTERPASSWORD CHE

59Other Terminal FunctionalityTraining ModeThe BWA Merchant Services terminal can be placed in Training mode. When in this mode, transactions can be p

V670 EFTPOS Terminal User Guide // July 201060VX670 EFTPOS Terminal User Guide // April 201260Other Terminal FunctionalityActivating Training ModePre

61SurchargingThe Vx-570 terminal has the ability to add a surcharge to every transaction processed. The surcharge can be either a fixed dollar amoun

V670 EFTPOS Terminal User Guide // July 201062VX670 EFTPOS Terminal User Guide // April 201262Customer Receipt Marketing MessageThe VX570 has the abi

63Offline Transaction ProcessingOffline transactions are transactions which are approved by your terminal without contacting the card issuer. The appr

V670 EFTPOS Terminal User Guide // July 201064VX670 EFTPOS Terminal User Guide // April 201264Multi Merchant CapabilityThe BWA Merchant Services term

65Hot Key assignment optionsHot KeysLabel ActionNone The soft key has no assignment. Terminal emits a single beep, but there is no other action.AUTH A

V670 EFTPOS Terminal User Guide // July 201066VX670 EFTPOS Terminal User Guide // April 201266Assigning Hot KeysHot KeysAction Screen DisplayPress F2

67Select 4 to assign first hot keyTERM SETTINGS (1/2)1 Timeouts2 Training Mode OFF3 Profile Maintenance4 1st Hot Key AUTH5 2nd Hot Key C/

51. Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover.Loading Printer PaperYour mobile terminal uses a roll

V670 EFTPOS Terminal User Guide // July 201068VX670 EFTPOS Terminal User Guide // April 201268Up to 48 Users can be set up in the terminal and assign

69Select 2 for User ManagementFUNCTION MENU (3/4)1 Password Change2 User Management3 Stationery Request4 Send Message5 Send Stored Trans6 Force LogonB

V670 EFTPOS Terminal User Guide // July 201070VX670 EFTPOS Terminal User Guide // April 201270Select ADDUSER ID #11 Name TEST2 Level

71Delete UserAction Screen DisplayPress F2 Date/Time 01/08 16:00PLEASE INSERT/SWIPE CARDPress F4 for function menu 2 FUNCTION MENU (1/4)1 Reprint Rece

V670 EFTPOS Terminal User Guide // July 201072VX670 EFTPOS Terminal User Guide // April 201272User ManagementSelect 2 for User Management FUNCTION ME

73Shift ChangeUsers can manage shifts by the shift change function so that totals can be obtained through the shift reporting for each shift.The user

V670 EFTPOS Terminal User Guide // July 201074VX670 EFTPOS Terminal User Guide // April 201274User ManagementKey in your password and press ENTERPASS

75Example Transaction RecordBWA Merchant Services XXXX Merchant 123 Sydney Street North Sydney NSW 2060 SH IFT SUB TOTAL REPORT(BY USER) 01

V670 EFTPOS Terminal User Guide // July 201076VX670 EFTPOS Terminal User Guide // April 201276User SecurityYour BWA Merchant Services terminal allows

77Select 2 for User Management FUNCTION MENU (3/4)1 Password Change2 User Management3 Stationery Request4 Send Message5 Send Stored Trans6 Force Logon

V670 EFTPOS Terminal User Guide // July 20106VX670 EFTPOS Terminal User Guide // April 20126Operating Procedures3. Remove any partial roll of paper

V670 EFTPOS Terminal User Guide // July 201078VX670 EFTPOS Terminal User Guide // April 201278User ManagementPassword ChangeThe password change funct

79Select 2 for User Management FUNCTION MENU (3/4)1 Password Change2 User Management3 Stationery Request4 Send Message5 Send Stored Trans6 Force Logon

V670 EFTPOS Terminal User Guide // July 201080VX670 EFTPOS Terminal User Guide // April 201280Notes

Important InformationYour Merchant Number: ...Transaction Queries 1800 243 444Hardware Faults 1300 364 164S

©2012 BWA Merchant Services Pty Limited ABN 51 115 245 531 (BWA Merchant Services).The ampersand flourish logo is a registered trade mark of Bankwest,

77. Pull paper up past the glue residue on the paper roll.8. Close the paper roll cover by gently pressing directly on the cover until it clicks sh