BWA Merchant Services V X670 EFTPOS User's Guide download pdf (Page 4)

570 EFTPOS Terminal User Guide // April 20122

Introduction

Your BWA Merchant Services EFTPOS terminal enables you to accept credit, debit and charge

card transactions electronically as a means of payment.

Customers can access their cheque, savings or credit accounts for purchases and refunds.

Cash out can also be requested from cheque or savings accounts.

Terminal Location and PIN Privacy

The physical location of an EFTPOS terminal is important in protecting a customer’s PIN privacy.

When your new terminal is installed or relocated within the premises, you must take care to

ensure the following:

› The EFTPOS terminal is located in a position, which allows the customer to ensure their PIN

entry cannot be observed, by employees or other customers.

› The EFTPOS PIN pad has an adequate length of terminal connection cord and is positioned

to allow customers to enter their PIN privately.

› If in a fixed position, the EFTPOS PIN pad should not be placed at an angle or height which

prevents customers from shielding their PIN entry (The provision of a hood over fixed PIN pads

might be the appropriate means of ensuring PIN entry privacy).

› The placement of mirrors and other reflective material do not allow the customer’s PIN entry

to be observed through reflection.

› The placement of security cameras and/or the EFTPOS terminal do not allow a visual record

to be made of a customer’s PIN entry.

› Customers should never be asked to disclose a PIN.

These guidelines should be communicated to any staff that process EFTPOS transactions using

the BWA Merchant Services terminal.

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BWA Merchant Services V X670 EFTPOS User's Guide Page 4