BWA Merchant Services V X670 EFTPOS User's Guide download pdf (Page 61)

Offline Transaction Processing

Offline transactions are transactions which are approved by your terminal without contacting the

card issuer. The approved transactions are forwarded to the issuer at a later stage. There are a

number of reasons why offline transactions are allowed:

Card Rules

Certain transactions are considered low risk and do not need to be authorised online.

Transactions in this category are known as off-host transactions.

Please see below for off-host transaction responses:

Y1 = offline approved

Z1 = offline declined

Y3 = Unable to go on-line and approved offline

Z3 = Unable to go on-line and declined offline

Electronic Fallback

If approved by BWA Merchant Services, the V

570 can be configured for electronic

fallback mode.

The V

570 will enter electronic fallback mode if there is a problem with getting the transaction to the

card issuer. This could be due to a communications error or due to the issuer being unavailable.

These transactions are known as electronic fallback (EFB) transactions.

All EFB transactions require signature confirmation, except for tipping transactions and will be

approved with a response code of “08 Approved with signature”. Transactions above the floor

limit will prompt for an authorisation number to be entered. Authorisations can be obtained by

contacting the BWA Merchant Services helpdesk 1800 243 444.

When in EFB mode, your terminal will display the words “OFFLINE TRANSACTIONS” and “SWIPE/

INSERT CARD on the main screen. Please note that in EFB mode, the terminal may prompt the

cardholder to enter their PIN and provide their signature. In all cases, please follow the prompts

on your terminal.

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BWA Merchant Services V X670 EFTPOS User's Guide Page 61